Australia's first AI-powered complaint platform
Hear Me Out, the first AI-powered complaint platform in Australia, and one of the world’s first direct-to-consumer, generative AI-powered, legal self-help tools, has been officially launched by the Honourable Michael Daley, Attorney General of NSW.
The free online tool at HearMeOut.org.au is designed to improve access to justice by allowing users to enter information about their experience and receive recommendations on where and how to make their complaint.
With an initial focus on NSW and Federal complaint bodies, the website provides a range of legal resources, factsheets and guidance about navigating more than 75 complaint bodies.
Work is also underway to expand nationwide and we are excited to announce that the Victorian Legal Services Board is funding the next state to be rolled out with Hear Me Out in development for Victorian complaints bodies.
Hear Me Out is an initiative of the National Justice Project, developed in close partnership with UNSW’s Kaldor Centre for International Refugee Law, and in collaboration with Portable Australia, Macquarie University, K&L Gates and Microsoft.
SUPPORTING | The work
Help us share this innovative tool with more people in other states and territories and expand access to complaints justice across Australia.
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National Justice Project (NJP)
Address: PO Box 123, Broadway NSW 2007
Tel: +61 2 9514 4440
We acknowledge that we live and work on the lands of First Nations Peoples, and we pay our respects to their Elders past and present. Our Sydney office is located on the lands of the Gadigal People of the Eora Nation, whose sovereignty was never ceded. This land always was, and always will be, Aboriginal land.