Have you been impacted by the floods or storms in Victoria?
This is an important community update on how to get help if you've been impacted by flooding in Victoria
Please share this email with your networks, community groups, and anyone you may know who has been affected.
- If your home is flooding and you need emergency assistance, please call 000.
- If your home is about to flood, please call VICSES on 132 500.
- For family violence services, please contact the Safe Steps Family Violence Response Centre on 1800 015 188.
- If you'd like to get in touch with the VMC, please email contact@vmc.vic.gov.au.
VIC | GOV | PROVIDING | Flood recovery hotline 1800 560 760 | open 7.30am-7.30pm everyday
Flood Recovery Hotline is a single number that all Victorians impacted by the recent floods can call for help with:
- temporary accommodation
- clean up
- understanding what support is available
- mental health and wellbeing support
- Learn more
AUST | NEMBCM | TRANSLATING | Victorian Floods in Language audio
NEMBC Media (NEMBCM) has translated their news updates regarding the Victorian floods into 11 languages. The translations are available in:
- Arabic
- Greek
- Hindi
- Italian
- Macedonian
- Maltese
- Mandarin
- Sinhala
- Spanish
- Tagalog
- Turkish
The files can be listened to on the website and shared on social media.
AUST | LIFELINE | PROVIDING | Emotional support
It is normal to experience a range of physical, mental, emotional and behavioural reactions following an emergency or distressing event.
- If you or a loved one needs support during this difficult time, call Lifeline on 13 11 14.
VIC | GOV | TRANSLATING | Other Resources
- Multilingual audio news - flood updates
- After the flood: Returning home safely
- Information on emergency payments
- General information about floods and storms - including audio
- Trauma - reaction and recovery
- Post-traumatic stress disorder (PTSD)
- Survivor reactions to traumatic events
- Trauma and children - newborns to two years
- Trauma and families
AUST | GOV | SUPPORTING | Affected Victorians to claim a Disaster Recovery Payment or Disaster Recovery Allowance | claims close 17 April 2023
A $1000 Disaster Recovery Payment or Disaster Recovery Allowance is available to help people seriously affected by flooding around Victoria in October 2022.
Those impacted have until 17 April 2023 to make a claim for either the lump sum payment or the allowance.
Only select Victorian regions are covered - please read the eligibility criteria for more information.
For more information, please call the Flood Recovery Hotline on 1800 560 760.
VIC | GOV | SUPPORTING | Affected Victorians to claim a Personal Hardship Assistance Program
This program helps people experiencing financial hardship because of a natural disaster related emergency such as flood or severe storm.
A one-off payment is provided to help meet immediate needs, including emergency food, shelter, clothing, medication and accommodation. Additional assistance may also be available for up to seven days after the emergency event.
Eligibility is determined by a needs assessment. Relief payments are not available to cover the cost of cleaning up fallen trees, replacing fences, repairing or towing vehicles, covering insurance excesses, or to cover business losses.
VIC | SES | ADVISING | Local flood guides
Local flood guides can help you better understand your flood risk, how flood warnings work and how to prepare yourself, your home or your business.
You can search for your local flood guide by suburb, postcode or council/municipality.
VIC | GOV | SUPPORTING | Affected Victorian flood-affected farmers
A support package is available for flood-affected farmers:
- Primary Producer Clean-Up Relief Grants: $10,000 grants to cover the cost of the clean-up and get businesses up and running again
- Primary Producer Concessional Loans: Up to $250,000 to restore or replace damaged equipment and infrastructure, or to cover the short-term business expenses.
- Primary Producer Transport Subsidies: Up to $15,000 to support the transport of emergency fodder or stock drinking water, and the movement of livestock.
- Learn more and apply
VIC | SES | PROVIDING | Victorian State Emergency Service
- Hotline: 132 500 and dial 9 for an interpreter
- Information hotline: 1800 226 226
- Rural Financial Counselling Service (RFCS): 1300 771 741
- Interpreting service: If you need an interpreter, call TIS National on 131 450.
- Triple Zero: Please keep Triple Zero (000) for emergencies only.
MORE:
Victorian Multicultural Commission (VMC)
Address: Level 3, 1 Macarthur Street, Melbourne VIC 3000
Tel: (03) 9651 5901
Email: contact@vmc.vic.gov.au